You can export your tickets in CSV or XLS format if you require a detailed copy of them. You can choose (tickets created in) a specific time period and specific fields to be exported.
To export tickets, go to the Tickets tab and click on Export Tickets.
Select the file format, the time period and the fields you need to export as shown in the example below. Click Export.
The file will be exported as an CSV or Excel file (whichever you selected). When opened, the details of the tickets are listed in the format below.